All your ruff questions answered (and more)

About the templates

  • We exclusively create templates for Squarespace, the master of the all-in-one platform, and all our templates are built using Squarespace 7.1. Due to the level of customisation in our templates, you’ll need to purchase a Squarespace Business Plan (minimum). Please refer to this link for plan options.

  • Sorry, but each template comes pre-installed on a 7.1 Squarespace trial website. We don't currently install on existing Squarespace 7.1 sites.

  • Each template has been purposefully custom-built for certain businesses, e.g. the effortlessly sophisticated Dachshund template has been strategically designed for photographers, whilst the low-key Golden Retriever template was curated with business coaches in mind. That’s right; we’ve worked our magic so that every dog can have their day! Let yourself off the leash and explore our options. You can even take them for a little walk in the demo version before you commit. Still not sure? Take our quiz and see which breed of template is the best fit for your brand.

  • All you’ve got to do is drop your copy, add your logo, update the colours and fonts to match your brand, and sprinkle through your imagery - then away you go.

  • Nope! That’s what Squarespace (and our templates) were designed for. No coding knowledge is required. A love for sharp, sophisticated design? Now *that’s* a must-have.

  • Honestly? We’d be somewhat disappointed if you didn't see it before purchase. We've whipped up demo sites for each template with which you can interact and take a tour; it’ll be like you’re viewing a real live website!

  • Each template comes ready to go with the following pages:

    • Home

    • About

    • Services

    • Portfolio

    • Blog

    • Contact

    • Sales

    • Shop

    • Events

    • Podcast

    PLUS 2 FREE BONUS PAGES: 404 Error and Instagram Links as an extra treat for you! (We’re generous like that *wink*).

    These templates are 100% built for conversion. Each template has been painstakingly tested to ensure you have the confidence to invest in a money-making machine that has unflagging taste across the board. Think: less bark, more bite.

  • We'll cut to the chase: it's because you get what you pay for. Our templates are intentional, strategic, money-making masterpieces; basically, man's best friend without the slobber and incessant stick throwing. We create these templates using the same method for custom designs which sees our clients invest anywhere between $10,000 - $30,000 USD. Sometimes life lets you satisfy a fillet mignon taste on a brisket budget! (Mmmm, fillet mignon).

  • Bigger size, more content — alongside custom add-ons to match each template — therefore, an unparalleled greater value. And above all else, our sites are usability tested, which is a world-first in Squarespace templates. In fact, if you can find any other templates in the world that have been officially tested this way, we'll eat our hats — and probably your shoes too.

  • Not ones to lay around in the afternoon sun, we usability tested the functionality of each template by observing how real users attempted to complete tasks when they got their paws on them. We wanted to provide you with an effective, efficient, and pleasing experience for your website users and the only way we could guarantee this was by testing them thoroughly.

Post-purchase support

  • Do we ever! With every template purchase, you’ll receive 30 days of online support (from the date of purchase). From set-up to technical support – and everything in between – our dedicated Client Care Hub has your back.

  • Each template automatically comes pre-installed on a trial 7.1 Squarespace website, but if you want to take another step and fully customise your site, there’s that option as well. We take on a select number of in-house site customisation projects throughout the year. Click here to learn more.

  • Don't worry; we're not going to leave you out in the doghouse. We'll walk you through how to customise your template, so you can style it with ease no matter what level of experience you have.

  • You didn’t get into business for your bark to blend in – and neither did we. Our templates make the most of Squarespace 7.1 features so you can add, arrange, and modify elements in different ways to create something truly unique. With just a couple of clicks, you can easily make our templates uniquely yours.

  • Each template has a suite of complementary, profesh-designed pages and features available for purchase. We have even included Sales, Shop, Podcast and Events pages. Now *that’s* a vibe.

  • We don’t have to; Squarespace hosts your site and your domain (if you want), as that’s all part of their platform. (Which is yet another reason why we’re such HUGE fans.)

  • Honestly? Easier than you think! It’s the ONLY website platform that offers everything: shop, events, blog, email campaign management, scheduling, courses, membership - even domain hosting if you want to keep it all in one kennel. Even better, unlike all the other platforms out there, you don’t have to integrate pesky third-party apps or plugins that require regular monitoring and updates. Easy? Pfft, you don’t know the half of it.

  • Oooh, a rebel! We like that. Don’t stress; even though our demo sites are suited to specific industries, our templates are highly customisable and can easily be tailored to you, no matter what game you’re in.

  • Awww! While we appreciate the thought, it’s not necessary. (But, thank you.)

Purchasing, Delivery & Returns/Refunds

  • Visa, Mastercard (via Stripe), PayPal, Apple Pay. Sorry, we don’t accept treats (even if they are delicious).

  • Our answer to that is much like the dog who endlessly barks at the postman: Will he ever tire out? No.

  • You’ll receive an email with a unique link to the pre-installed template immediately, post- purchase. Drop what you're doing (roll over if you want to), click the link, and you'll be asked to sign up for or log in to your existing Squarespace account. Give yourself a pat on the head: you’re on your way!

  • Not a problem at all; we don’t mind playing with pooches from other neighbourhoods. Our templates are available to be used worldwide.

  • Is it behind the couch? If not, shoot us an email at support@dogsiteshop.com, and we'll sort it out.

  • Due to the digital nature of our templates, we do not offer refunds or exchanges. If you have any questions regarding our templates, don't hesitate to contact us here before committing to a purchase. Sorry to burst your bubble, but there’s no shelter for unwanted Dog Site Shop templates.

Security & Legal Beagle Stuff

  • Our online shop is powered and protected by ThriveCart, which implements a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. They offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into their Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential. None of your private information (e.g., credit card numbers, social security numbers, financials) is transmitted to nor stored on their servers during and after a transaction.

  • Reading it will probably make you want to take a pup nap (#snoozefest), but it *is* kind of important. Read it here.

  • They’re pretty simple, actually. When you purchase one of our templates, you’re purchasing the license for ONE website only. If you want to use your purchased template on more than one website, you’ll need to fetch a separate one. (Don’t make us release the hounds on you, okay?) TL;DR? One purchase = one website.

We’re pawsitive you haven’t seen anything like us before…

  • 01. Unique

    We’re not just web designers – we’re also web developers and brand strategists. What does this mean? Well, not only do we know how to make things look damn good, we also make them work brilliantly. WOO-of.

  • 02. Intentional

    We create our templates using the same method we apply to custom designs. Our templates are intentional, strategic, money-making masterpieces; basically, man's best friend without the slobber and incessant stick throwing.

  • 03. Genuine

    We’ve elevated the humble business website from snooze-worthy to newsworthy. Why? Because we genuinely give a Shih Tzu about helping modern brands succeed; in fact, it’s why we got into this game in the first place.